Facilities Management and Property Services
We adopt a unique approach to the way we design and deliver services, getting to know our customers’ businesses inside out and working to create true partnerships.
Our scale and capabilities enable us to provide tailored service
solutions to customers across different sectors across the Middle
East and North Africa. Through our facilities management businesses
in the Middle East we employ over 8,000 people both directly and
indirectly through our supply partners.
The customers our businesses provide service to come from a
variety of sectors including; oil and gas, residential, corporate,
health, education, industrial, hotel and mixed-use
Our customers include Shell, Petroleum Development Oman, Etihad
Airways, Emaar, Masdar and Anantara Hotels.
Creating Value for our Customers
We start with establishing a clear understanding of our customers'
requirements and the needs of the people who actually use their
We then identify the key performance criteria, focusing on driving
continuous and innovative improvement such as introducing lower
cost methods of ordering supplies, switching to more efficient
shift rosters or re-organising maintenance staff into a mobile
workforce across different properties.
Working closely with our customers throughout contract life we
drive value initiatives which, when brought together, form radical
step changes in quality and consistency.
We continually provide our customers with real-time data about our
performance, further building partnership and trust.
Our aim is to provide a transformational service offer; we deploy
lean techniques to streamline processes and optimise costs,
enhancing customer experience and satisfaction through effective
and structured engagement.
Carillion offer a fully integrated range of capabilities that
include property and facilities services, infrastructure services
and energy services. These are provided by our talented people,
backed up by leading-edge technology and a wealth of experience in
providing outsourcing solutions.
Our services cover everything you could need to manage the built
environment and support the people that occupy it.
- Strategic Asset Management
We ensure our customers make the most effective use of their
assets to create lean and environmentally sustainable estates. We
undertake a range of activities to drive forward efficiency
including service reviews and strategic sourcing, development of
business intelligence systems and optimisation of workspace. Our
integrated offer includes the development of long term asset plans
to maximise returns from the property estate, enhancing value and
reducing costs, whilst ensuring that property meets the demands of
- MEP Services - Building Management and
We ensure that our customers' estates are running as they should
be, ensuring statutory compliance, and maintaining the lifts,
lighting, heating and cooling systems inside to ensure people work
safely and comfortably. Our technical capabilities include
mechanical and electrical, fabric, water, fire and security and we
deliver these services through a mix of mobile and dedicated
on-site engineers. We specialise in critical environment management
and invest heavily in engineering systems that optimise equipment
resilience and prevent service failure. Our customers put their
trust in us to mitigate downtime and tens of thousands of end users
benefit from our ability to keep things running smoothly.
- Soft Services
From parking your car in a convenient space to walking through
tidy grounds and noticing how clean the windows are when you
approach the building - we know how to make a good first
impression. From being greeted by a friendly member of our
front-of-house staff to enjoying a homemade cake and fresh coffee
in one of our restaurants, we know people lie at the heart of our
hotel and housekeeping services. From cleaning, catering and
security to reception, portering and grounds maintenance we place
the right people in the right roles and support them through
training and personal development to ensure our customers receive
the very best service from our people.
- Customer Experience
Using our award-winning approach to customer experience,
Carillion's teams engage with the end users of our services and the
occupiers of the buildings that we manage our customers - to ensure
they get a seamless and great service. We undertake customer
satisfaction surveys using our bespoke measurement tool to
understand the service provided and how to make improvements. We
share the results with all stakeholders keeping everyone informed
about the facilities they use and occupy.